SHOPPING GUIDE
Buying at www.efrainalbertos.com is very easy. You just have to follow the following steps:
Choose the tab “Scalar wave equipment”, review the information presented.
Select the “order” button.
Select the shipping option that applies to you.
Select the payment method.
Make the transfer.
Send proof of the transfer and your name, ID, billing and shipping address and telephone.
Confirm the details.
You will receive an email or WhatsApp or Telegram message confirming your order.
GENERAL INFORMATION
How I can make sure I made my purchase?
Once your order is placed, you will receive a confirmation email. If you do not receive it, please contact our customer service department through our contact form or by writing an email to efrainalbertos@gmail.com
Can I know what status my order is in?
Yes, you can see the updated status of your order in real time. For this, you will be sent the shipping code of the parcel company and its tracking website.
Can I cancel my order?
Once the product has been paid for and shipped, you will not be able to cancel the order.
What should I do if I receive a defective item?
www.efrainalbertos.com only sells articles in perfect condition, so if, exceptionally, you receive a product with some defect or defect, please contact our customer service department through our contact form or by writing an email to efrainalbertos @ gmail.com or text message to whatsapp or Telegram to the number +34 602 043 441.
Can I get an invoice in the name of my company?
Yes. You only have to request it and send us the tax information that we request.
Can I request Tax-free?
No, it is not possible since the Tax Free only applies to products that are bought in store and are transported by oneself.
Is it safe to use my credit card on the web?
Yes, www.efrainalbertos.com is attached to the PayPal e-commerce payment gateway and the data is transmitted in an encrypted SSL (Secure Socket Layers) to guarantee maximum security. When the bank confirms the authenticity, the card will be charged. Otherwise the order will be canceled.
What should I do to give the item back?
The items offered on our website are backed by a two (2) year warranty. Offering the highest quality and the best guarantee is our commitment to our customers. If when you receive your order the product arrives damaged or is damaged in the meantime, you can send the equipment to our address and a new replacement product will be sent to you immediately.
To make the return, the product must be in perfect condition, in its original packaging and accessories included where appropriate, with the seal tag intact.
To make your return, send us an e-mail, through the following address: efrainalbertos@gmail.com.
If you have any questions that you think can help the rest of the users of this website, do not hesitate to let us know through our contact form, located in the contact section.